Confluence Health
Simplifying Digital Access Across a Regional Health Network
Confluence Health is an integrated healthcare system serving communities across North Central Washington through two hospitals and more than 30 specialty care service lines. As a leading regional provider, the organization depends on its website to help patients access information, locate providers, and connect with services throughout its network. Confluence Health's legacy website was operating on a dated CMS that limited functionality and made day-to-day content management difficult for its marketing team. The organization needed a patient-first digital experience that would better organize its extensive content and help visitors quickly find the information, services, and locations they were looking for. The goal was to give internal teams greater control over con...
