Membership Website Design and Development for Organization | CAI

CAI’s New Kentico-Powered Website Redefines the Member Experience

Community Associations Institute (CAI) is an international membership organization dedicated to building better communities. Founded in 1973, CAI provides education, resources, and advocacy for community association homeowners, volunteer board members, professional managers, and business partners across the globe. With over 40,000 members and 64 chapters worldwide, CAI offers information and resources to help community associations promote harmony, community, and responsible leadership.

Challenges

CAI’s previous website was outdated, difficult to navigate, and lacked the flexibility needed to support its growing user base. Its extensive content library was disorganized, making it challenging for users to find relevant resources. The organization needed better tools for content governance to streamline updates and reduce reliance on IT teams. Additionally, CAI needed a more personalized user experience, where different audience segments, such as board members, community managers, and homeowners, could receive tailored content. The website also lacked integration with key tools which limited its ability to manage events, memberships, and accessibility compliance effectively.

Project

www.caionline.org

Solutions

Americaneagle.com replatformed CAI’s website to Xperience by Kentico, leveraging its powerful CMS capabilities to create a more modern and intuitive digital experience. The redesigned website features a fresh, visually appealing design, a well-structured content hierarchy, and persona-based content delivery.

To enhance engagement, Americaneagle.com implemented Kentico’s personalization tools, allowing CAI to deliver tailored content based on user roles and behavior. Members and visitors now receive customized experiences that improve relevance and usability. A library of styled widgets were developed to enable CAI’s internal team to create and update content with ease, reducing dependency on developers.

To improve content accessibility and organization, Americaneagle.com integrated advanced search functionality within key features like the Case Law Database, enabling users to filter legal resources by state and topic. The Find A Chapter map was developed using Simplemaps, allowing users to locate and explore CAI’s regional chapters effortlessly.

Seamless integrations with key platforms were a major component of the project. The website now connects with NetForum to manage memberships and events, Siteimprove for accessibility compliance, and a custom Single Sign-On (SSO) solution to simplify user authentication across CAI’s digital ecosystem.

The new CAI website delivers a modernized design, intuitive navigation, and seamless user experience. Kentico’s CMS empowers CAI’s team to manage content independently, while persona-based content delivery enhances engagement by providing tailored resources. Key integrations streamline event management, accessibility compliance, and chapter discovery. The website now supports long-term growth, strengthens member engagement, and reduces IT reliance.