Americaneagle.com Webmail FAQ

How do I log into Webmail?

To log into Webmail, please go through the following steps:

  • Go to http://webmail.americaneagle.com in your web browser (e.g. Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
  • Please type in your username and password and click the "Logon" button to access your mail. The username and password that you will be using here is the same username and password that you currently use in your existing e-mail client software (e.g. Outlook, Outlook Express, Entourage, etc.)

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I have a lot of messages in my inbox and am unable to log into webmail, now what?

If you have quite a few messages (1,000+) messages in your inbox, you may be unable to log into webmail.
There are a few options for you in order to access your email if you are experiencing this situation:

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How do I send a message?

Once you've logged into your WebMail account, you can send e-mail to any valid Internet e-mail address by doing the following:

  • Click the "Compose" button (located in the menu near the top of the screen) to begin composing a message.
  • In the "To:" field, specify the recipient's e-mail address. To send your message to more than one person, add additional e-mail addresses in the "To:" field separated by commas (e.g., johndoe@americaneagle.com, etc.). Note that you must always specify at least one recipient in the "To:" field. If you do not, an error message will appear when you attempt to send the message.
  • In the "CC:" field, enter the e-mail addresses of those to whom you would like to send a "carbon copy" of your message. All other recipients of that message will be able to see that the person you designated as a "CC:" has received a copy of the message.
  • In the "Subject" field, enter the subject of your message.
  • Use the large text box to enter the contents of your message.
  • To send an attachment click on the "Add" button beneath the Subject line. Next, click on the "Choose File" button and select the file you would like to attach. Next, click "Attach". You must do BOTH of these steps if you would like to send an attachment.

Once you have completed the above steps, click the "Send" button to send the message.

Please note: If you are in the middle of composing a message, it's important that you either send the message or select "Save" from the file menu before clicking any of the links on the left-hand navigation bar or viewing another site. If you don't do this, your browser's "Back" button may not work to retrieve the text that you have typed.

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How do I send a message to more than one person?

To send your message to more than one person, add additional e-mail addresses in the "To:" and "CC:" fields separated by commas (e.g., johndoe@americaneagle.com, janedoe@americaneagle.com, etc.).

If you don't enter valid e-mail addresses, or if you don't use commas to properly separate your recipients' addresses, your message won't be sent. Instead, you'll see the message, "Unfortunately, there was a problem: There is a syntax error in your "To, Cc or BCC" field..."

Before sending your message, please make sure that you use fully qualified e-mail addresses (e.g., johndoe@americaneagle.com). You should also make sure you separate your addresses with commas (",") and that your addresses do not contain invalid characters such as additional brackets ("< >") at the beginning or end of any of the addresses (e.g., ).

You may send the same mail message to up to 30 people at one time.

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How do I reply to a message?

To reply to a message that you have received in your WebMail account:

  1. Click "Reply" located at the top of the message window to reply only to the sender of the message. Clicking "Reply All" will send your reply to all recipients of the original message, as well as the sender of the message.
  2. Next, a "Compose" screen will appear. If you clicked "Reply," only the sender's e-mail address will appear in the "To:" field.
  3. If you clicked "Reply All," all addresses that the original message was sent to will appear in the "To:" and/or "CC:" fields. In addition, the sender's address will appear in the "To:" field.
  4. You can also add new e-mail addresses at this time if you wish.
  5. Depending on your account settings*, you will see all, part, or none of the sender's message in the large text window. The original message will be set off by "|" symbols on the left margin.
  6. Type your reply. If you have quoted the sender's message, you can type in the area above or below the sender's message, as well as within the sender's message itself.
  7. Click "Send" to send your reply.

Please note: If you are in the middle of composing a message, it's important that you either send the message or click "Save as Draft" before clicking any of the links on the left-hand folder list or before viewing another site. If you don't do this, your browser's "Back" button may not work to retrieve the text that you have typed.

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How do I send a file attachment?

To send an attachment click on the "Add" button beneath the Subject line. Next, click on the "Choose File" button and select the file you would like to attach. Next, click "Attach". You must do BOTH of these steps if you would like to send an attachment.

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What does "CC:"mean?

CC: stands for "carbon copy." Anyone listed in the "CC:" field of a message will receive a copy of that message when you send it. All other recipients of that message will be able to see that the person you designated as a "CC:" recipient has received a copy of the message.

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What can I do with the Contacts (address book) in webmail?

Contacts is an online contact manager similar to a paper or desktop address book but with many more features and functions. Use it to store all of your contact information about individuals and companies. Because it's online, you can access it with an Internet connection from anywhere in the world.

In addition to being fully searchable, the Contacts list allows you to group your contacts into categories, making it quick and easy to find a specific contact or view a subset of your records. You can also create distribution lists to send e-mail up to 20 people at once with just a few clicks of the mouse.

The Contacts list helps you learn about your contacts and communicate with them. Click on an e-mail address to send e-mail via Webmail Mail.

Currently, your Contacts list can store up to 5,000 contacts.

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How much mail can I get/store on Webmail?

The storage limit for a WebMail account is 400 megabytes (400 MB). Based on an average message size of 10KB, you should be able to store several hundred messages.

We recommend that you always have as few messages in your inbox folder as possible. The more messages you have in your inbox, the slower webmail will work for you. When at all possible we highly recommend putting emails into sub-folders to prevent any webmail performance issues.

If you have more than 1,000 messsages in your inbox you will likely experience problems logging into webmail.

If you receive larger messages, or if you receive messages containing large attachments, you won't be able to store as many messages. Attachments are a common reason why you might run low on storage space.

To make room for new messages, delete some of your current messages from your "Inbox" and/or "Sent Items" folder. If you would like to save them for later viewing, download them before deleting them.

Please note: We will send out a warning message to your account if you are near the limit. If the 400MB of space becomes an issue for you, please contact our Customer Service department or call us at 847-699-0300 for additional options.

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How do I check for new mail while logged into webmail?

At any time you can click the "Refresh" button at the top of the webmail window to check for new emails.

You can also right click on any email and click the "Check for New Message" menu item.

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How do I create sub-folders within my mailbox?

  1. Right click on the location where you would like to create the folder
  2. Click the Create Subfolder option from the menu.
  3. Type a name for the new folder

    4. You can also setup filters to automatically move messages to folders other than your inbox.

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How do I delete sub-folders from within my mailbox?

  1. Right click on the folder you wish you delete.
  2. Click the Destroy option from the menu.

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How do I change my password?

  1. Click the "Settings" button on the left-hand side of the screen, and then click the "Password" link on the Settings screen.
  2. Type your old password in the "Old Password" field.
  3. Type your new password in the "New Password" field.
  4. You will then need to re-type your password in the "Confirm Password" field.
  5. Click the "Apply" button at the bottom of the page to save your new password.

Please note: This will also change the password that you use in your existing e-mail client software (e.g. Microsoft Outlook, Entourage, Mac Mail, Windows Mail, Thunderbird, etc.)

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How do I set an auto-reply for my account?

  1. Click the "Settings" button on the left-hand side of the screen, and then click the "Auto-Reply" link on the Settings screen.
  2. Type your auto-reply message in the "Auto-Reply message" field.
  3. Put a check the "Enable auto-reply message" checkbox in order to activate this feature.
  4. Click the "Apply" button at the bottom of the page to save the new settings.

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How do I save a message to my "Sent Items" folder?

  1. Click the "Settings" button on the left-hand side of the screen.
  2. Click the "General" link on the Settings screen.
  3. Check the checkbox to Always save a copy of sent messages to 'Sent Items' folder.
  4. Click the "Apply" button at the bottom of the page to save the new settings.

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How can I block an email address or domain from sending me emails?

    AmericanEagle.com has advanced spam filtering enabled for all email accounts; however due to the changing nature of the spam emails, some spam will undoubtedly sneak through to your inbox from time to time.

  1. Right click on the email that you recieved from the address you would like to block
  2. Select "Add Address to Filter Group" to block a single address (e.g. johndoe@junkmail.com) or "Add Domain to Filter Group" to block an entire domain (e.g. anything@junkmail.com).
  3. Click the "Blacklist" option from the menu

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Legitimate email ended up in my Junk folder, how can I prevent this from happening again?

  1. Right click on the email that inadvertently ended up in your Junk folder.
  2. Select "Add Address to Filter Group" to allow a single address (e.g. johndoe@junkmail.com) or "Add Domain to Filter Group" to allow an entire domain (e.g. anything@junkmail.com).
  3. Click the "whitelist" option from the menu

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How can I create custom filters to filter out spam or other messages from my inbox?

AmericanEagle.com has advanced spam filtering enabled for all email accounts; however some spam will undoubtedly sneak through to your inbox from time to time.

  1. In your browser, go to the following address: https://webmail.americaneagle.com/filters/
  2. Login to the Filter Setup page using your email address and password
  3. Click the Add New Filter link on the right hand side of the screen
  4. Enter the name and description for the filter you would like to setup.
  5. Enter the rules you would like for your filter.
  6. If you wanted to filter out all messages that have *****SPAM**** in the subject you would change the following:
    If [Subject:] [contains] *****SPAM*****
    Move to [Junk Mail]
  7. Click the "Update Filter" button at the bottom of the page to save the new settings.

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