GSA Labor Categories

Please find below a listing and descriptions of our labor categories or review our base price list.

ADMINISTRATIVE SUPPORT

Summary
Provides administrative support to technical and management personnel. This includes, but is not limited to, documentation planning and support, project administration, general office support, executive secretarial support, human resource planning, event planning and administration, relocation planning, etc.

Key Duties and Responsibilities

1. Specializes in coordinating and planning administration and support.
2. Provides documentation planning and support, project administration, general office support, executive secretarial support, human resource planning, relocation planning, etc., required in changing office environments.
3. Performs additional duties as assigned.

Experience and Education Requirements
High School Diploma or G.E.D., or other equivalent degree program.

COST ANALYST

Summary
Performs Functional Economic Analysis (FEA) to evaluate the costs of alternative ways to accomplish functional objectives.

Key Duties and Responsibilities

1. Analyzes investment costs, benefits, and risks as a net change to the functional baseline cost, the cost of doing business now and in the future.
2. Ensures that cross-functional, security, and other integration issues are addressed.
3. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent. Five (5) years of general experience is considered equivalent to a Bachelor's degree.

DATABASE PROGRAMMER

Summary
Performs as a Database Programmer on small to mid-scale database management systems. Possesses advance knowledge of computer equipment and ability to develop complex software to satisfy design objectives.

Key Duties and Responsibilities

1. Assists in planning and development of all necessary data warehouse systems for a specific project.
2. Develops database applications that follow all established enterprise-wide guidelines.
3. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and three (3) years of general experience. Five (5) years of general experience is equivalent to a Bachelor's degree. With a Master's degree, no general experience is required.

SENIOR DATABASE PROGRAMMER

Summary
Performs as a Lead Database Programmer on large-scale database management systems. Possesses advance knowledge of computer equipment and ability to develop complex software to satisfy design objectives. Possesses advance knowledge of enterprise-wide data warehouse projects and information system design and management.

Key Duties and Responsibilities

1. Plans and develops all necessary data warehouse systems for specific projects per requirements.
2. Develops enterprise-wide database applications following all established guidelines.
3. Leads teams, comprised of various levels of Database Programmers and Specialists, in the development of data warehouse systems.
4. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and five (5) years of general experience. Seven (7) years of general experience is equivalent to a Bachelor's degree. With a Master's degree, three (3) years of general experience is required. With a Ph.D., one (1) year of general experience is required.

DATABASE SPECIALIST

Summary
Responsible for the analysis and general management of all small to mid-level in-house database systems. This includes, but is not limited to, managing all currently active client-specific database systems. May work with other Database Specialists, Database Programmers, and other appropriate personnel to perform any database software upgrades and other database related tasks.

Key Duties and Responsibilities

1. Analyzes computer software processes and possesses a wide range of capabilities, including data warehouse technologies, business data model, Executive Information Management, and Decision Support System.
2. Analyzes user interfaces, maintains hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, and analyzes proposed system modifications and upgrades.
3. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and three (3) years of general experience. Five (5) years of general experience is equivalent to a Bachelor's degree. With a Master's degree, one (1) year of general experience is required.

SENIOR DATABASE SPECIALIST

Summary
Responsible for the analysis and general management of all high-level in-house database systems. This includes, but is not limited to, managing all client specific database systems which have previously been developed and are currently active, as well as enterprise-wide systems. May work with other Database Specialists, Database Programmers, and other appropriate personnel to perform any database software upgrades and other database related tasks.

Key Duties and Responsibilities

1. Analyzes computer software, processing a wide range of capabilities, including data warehouse technologies, business data model, Executive Information Management, and Decision Support System.
2. Analyzes user interfaces, maintains hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, and analyzes proposed system modifications and upgrades.
3. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and six (6) years of general experience. Eight (8) years of general experience is equivalent to a Bachelor's degree. With a Master's degree, three (3) years of general experience is required.

GRAPHIC DESIGNER

Summary
Responsible for designing graphical elements, per requirements document, for inclusion onto a client's website/internet application. May take direction from project manager, lead graphic designer, and/or client.

Key Duties and Responsibilities

1. Develops graphical elements following guidelines set forth within the projects requirements document.
2. Performs verification testing of graphical elements within various browser and system environments.
3. Assures that graphic elements conform to any project-specific policy requirements, such as 508 compliance. Performs additional duties as assigned.

Experience and Education Requirements
High School Diploma or equivalent and four (4) years of general experience. A G.E.D., technical trade school certificate, or other degree equivalency program may be substituted for high school education. A significantly strong portfolio may override education requirements.

SENIOR GRAPHIC DESIGNER

Summary
Responsible for designing graphical elements, per requirements document, for inclusion onto a client's website/internet application. May take direction from project manager and/or client. May be classified as the Lead Designer when placed on a project team with two or more Graphic Designers.

Key Duties and Responsibilities

1. Develops graphical elements following guidelines set forth within the project's requirements document.
2. Performs verification testing of graphical elements within various browser and system environments.
3. Assures that graphic elements conform to any project-specific policy requirements, such as 508 compliance. Performs additional duties as assigned.

Experience and Education Requirements
High School Diploma or equivalent and seven (7) years of general experience. There is no experience substitution for a High School Diploma, however a G.E.D., or other degree equivalency program, or a technical trade school certificate is acceptable. Must possess a strong portfolio of past and recent work.

HARDWARE/SOFTWARE INSTALLATION TECHNICIAN

Summary
Conducts sites surveys, assesses and documents current site configuration and user requirements, and installs new hardware/software applications.

Key Duties and Responsibilities

1. Designs and optimizes network topologies.
2. Analyzes existing requirements and prepares specifications for hardware/software acquisitions.
3. Prepares engineering plans and site installation Technical Design Packages. Develops hardware/software installation schedules. Prepares drawings documenting configuration changes at each site.
4. Prepares site installation and test reports.
5. Configures systems, communications devices, and peripheral equipment.
6. Installs network hardware/software.
7. Trains site personnel in proper use of hardware/software.
8. Performs additional duties as assigned.

Experience and Education Requirements
High School Diploma or equivalent and four (4) years of general experience. There is no experience substitution for a High School Diploma; however, a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable. With a Bachelor's degree, one (1) year experience is required.

HARDWARE/SOFTWARE SPECIALIST

Summary
Reviews computer systems in terms of machine capabilities and man-machine interface. Prepares reports and studies concerning hardware/software.

Key Duties and Responsibilities

1. Prepares functional requirements and specifications for hardware/software acquisitions.
2. Ensures that problems have been properly identified and solutions will satisfy the project requirements.
3. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent. Six (6) years of general experience is considered equivalent to a Bachelor's degree.

HELP DESK MANAGER

Summary
Manages the help desk function and personnel.

Key Duties and Responsibilities

1. Provides daily supervision and direction to internal/external staff that are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other internet or desktop application.
2. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and 6 years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required.

HELP DESK SPECIALIST

Summary
Serves as the initial point-of-contact for troubleshooting hardware/software, PC, and printer problems.

Key Duties and Responsibilities

1. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other internet or desktop applications.
2. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent. Four (4) years of general experience is considered equivalent to a Bachelor's degree.

INFORMATION ENGINEER I

Summary
Works with SQL and third/fourth generation languages in the design and implementation of systems and using database management systems. Possesses ability to assume increasing responsibilities in information engineering activities. Knowledgeable of applicable standards.

Key Duties and Responsibilities

1. Analyzes and studies complex information system requirements.
2. Designs software tools and subsystems to support software reuse and domain analyses and manages their implementation.
3. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques, and Computer Aided Software Engineering (CASE) tools.
4. Provides input to estimate software development costs and schedule.
5. Reviews existing programs and assists in making refinements, reducing operating time, and improving current techniques.
6. Works independently under minimal supervision.
7. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and one (1) year of general experience. Six (6) years of general experience is equivalent to a Bachelor's degree. With a Master's degree, no experience is required.

INFORMATION ENGINEER II

Experience
Performs systems development, functional and data requirements analysis, systems analysis and design, programming, program design, and documentation preparation. Manages the implementation of information engineering projects and performs systems analysis, design and programming, selecting CASE or IE tools and methods, e.g., Oracle CASE, IEF CASE, I-CASE. Works in the client/server environment. Utilizes managerial and supervisory skills. Prepares written and oral communications, including giving formal presentations to different audiences.

Key Duties and Responsibilities

1. Applies an enterprise-wide set of disciplines for the planning, analysis, design, and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise.
2. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise-wide strategic systems planning, business information planning, and analysis.
3. Performs process and data modeling in support of the planning and analysis efforts, using both manual and automated tools such as Integrated Computer-Aided Software Engineering (I-CASE) tools.
4. Applies reverse engineering and re-engineering disciplines to develop strategic and planning documents.
5. Utilizes various methodologies, e.g., process modeling and data modeling.
6. Provides daily supervision and direction to staff.
7. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and seven (7) years of general experience. Six (6) years of general experience is equivalent to a Bachelor's degree. With a Master's degree, five (5) years of general experience is required.

SENIOR INFORMATION ENGINEER

Summary
Performs information systems development, functional and data requirements analysis, systems analysis and design, programming, program design, and documentation preparation. Manages the implementation of information engineering projects and has experience in systems analysis, design, and programming using CASE and IE tools and methods, e.g., Oracle CASE, IEF CASE, I-CASE. Works in the client/server environment. Utilizes managerial and supervisory skills. Prepares written and oral communications, including giving formal presentations to different audiences.

Key Duties and Responsibilities

1. Applies an enterprise-wide set of disciplines for the planning, analysis, design, and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise.
2. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise-wide strategic systems planning, business information planning, and analysis.
3. Performs process and data modeling in support of the planning and analysis efforts, using both manual and automated tools, such as Integrated Computer-Aided Software Engineering (I-CASE) tools.
4. Applies reverse engineering and re-engineering disciplines to develop strategic and planning documents. Is familiar with various methodologies, e.g., process modeling and data modeling.
5. Provides daily supervision and technical guidance in software engineering techniques and automated support tools to supporting staff.
6. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and nine (9) years of general experience. Six (6) years of general experience is equivalent to a Bachelor's degree. With a Master's degree, seven (7) years of general experience is required. With a Ph.D., 5 years of general experience is required.

INTERNET/INTRANET SPECIALIST I

Summary
Performs system analysis and design techniques for Internet and/or Intranet development, which may include Hypertext Markup Language (HTML), Hypertext Transfer Protocol (HTTP), and Common Gateway Interface (CGI). Works independently or under general direction.

Key Duties and Responsibilities

1. Analyzes and develops Internet/Intranet application software possessing a wide range of capabilities, including numerous engineering, business, and network traffic management.
2. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and 1 year of general experience. Five (5) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, no experience is required.

INTERNET/INTRANET SPECIALIST II

Summary
Performs system analysis and design techniques for Internet or Intranet development and distribution to remote sites using various technologies, which may include Hypertext Markup Language (HTML), Hypertext Transfer Protocol (HTTP), ASP, XML, and a variety of other programming and internet related languages.

Key Duties and Responsibilities

1. Develops and applies organization-wide information models for use in designing and building integrated, shared software, and database management systems.
2. Constructs sound, logical, business improvement opportunities consistent with corporate Information Management guiding principles, cost savings, and open system architecture objectives.
3. Provides daily supervision and direction to junior staff.
4. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and three (3) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, one (1) year of general experience is required.

OPERATIONS MANAGER

Summary
Manages computer operations. Ensures production schedules are met. Ensures computer system resources are used effectively.

Key Duties and Responsibilities

1. Coordinates the resolution of production-related problems. Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services.
2. Provides users with computer output.
3. Supervises staff operations.
4. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and five (5) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, three (3) years of general experience is required.

PROGRAMMER ANALYST I

Summary
Works under supervision to support the activities of a Programmer Analyst. Assists in the support of the maintenance and operating efficiency of a major system, such as the teleprocessing network, database management system, web servers, etc.

Key Duties and Responsibilities

1. Assists programmer analysts in the assessment of the performance of appropriate software systems to identify and correct problems that impact operation and work quality.
2. Assists in analyzing performance indicators such as system response time and number of programs being processed to ensure operational efficiency.
3. Codes, in accordance with specific design parameters, system software modules as directed by the Programmer Analyst.
4. Assists in the identification, evaluation, customization, and implementation of vendor-supplied software packages.
5. Assists in the support of special systems regenerations, where applicable, to reflect changes in peripheral configurations.
6. Assists the Programmer Analyst in end-user training and in applications programming, and assists other user personnel in the use of systems software and related hardware.
7. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, one (1) year of general experience is required.

PROGRAMMER ANALYST II

Summary
Works independently, with management review of results. Has prime accountability for the maintenance and operating efficiency of a major subsystem, such as the teleprocessing network, database management systems, web servers, etc.

Key Duties and Responsibilities

1. Continually assess the performance of appropriate software systems to identify and correct problems that impact operation efficiency and work quality.
2. Maintains active liaison with user personnel to ensure continuing responsiveness of applicable system software user requirements.
3. Analyzes performance indicators such as system's response time and number of programs being processed to ensure operational efficiency.
4. Designs, codes, installs, and maintains appropriate systems software program.
5. Identifies, evaluates, tailors, and directs the implementation of vendor-supplied software packages.
6. Performs special system regenerations, where applicable, to reflect changes in peripheral configurations.
7. Ensures the maintenance of adequate software systems documentation.
8. Recommends to management the purchase or lease of system software packages and related hardware.
9. Provides technical assistance to less experienced systems software personnel in the resolution of complex system-related problems.
10. Trains users in applications programming and other user personnel in the use of systems software and related hardware.
11. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree or equivalent and five (5) years experience. Ten (10) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, three (3) years of general experience is required.

PROJECT CONTROL SPECIALIST

Summary
Oversees financial management and administrative activities such as budgeting, labor resource planning, and financial reporting.

Key Duties and Responsibilities

1. Performs complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues that would require a report, and recommends solutions.
2. Develops work breakdown structures, prepares charts, tables, graphs, and diagrams to assist in analyzing problems.
3. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent. Six (6) years of general experience is considered equivalent to a Bachelor's degree.

PROJECT MANAGER I

Summary
Responsible for planning, organizing, and executing all phases of small to mid-size client projects. Responsible for establishing and meeting project milestones by analyzing the clients needs and then leading a team of programmers, graphic designers, and other team members to complete the project within specified timeline.

Key Duties and Responsibilities

1. Analyzes client objectives and prepares a 'Requirements Document.'
2. Establishes major project milestones and general project timelines.
3. Assures that all milestones are achieved on time and to a high level of quality.
4. Ultimately responsible for client satisfaction.
5. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and four (4) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, no specific experience is required.

PROJECT MANAGER II

Summary
Responsible for planning, organizing, and executing all phases of small to large-size client projects. Responsible for establishing and meeting project milestones by analyzing the clients needs and then leading a team of programmers, graphic designers, and other team members to complete the project within a specified timeline.

Key Duties and Responsibilities

1. Analyzes client objectives and requirements and prepares a 'Requirements Document.'
2. Establishes major project milestones and general project timelines.
3. Assures that all milestones are achieved on time and to a high level of quality.
4. Ultimately responsible for client satisfaction.
5. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and four (4) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, two (2) years of general experience are required.

QUALITY ASSURANCE ANALYST

Summary
Establishes and maintains a process for evaluating systems and associated documentation. Determines the resources required for quality control. Works with the project manager to assure that a high-level of quality is achieved throughout the project lifecycle and beyond.

Key Duties and Responsibilities

1. Conducts formal and informal reviews at pre-determined points throughout the development life cycle.
2. Provides technical and administrative direction for personnel performing systems development tasks, including the review of work products for correctness, for adherence to the design concept and to user standards, for assurance that government standards/requirements are adhered to, and for progress in accordance with schedules.
3. Coordinates with the Project Manager to ensure project solutions and user satisfaction.
4. Makes recommendations, if needed, for approval of major systems installations.
5. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and two (2) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, no experience is required.

SYSTEMS ENGINEER I

Summary
Under supervision, assists in defining and executing systems engineering activities within a project. These activities may consist of systems planning, performance management, capacity planning, testing and validation, benchmarking, information engineering, and development and staffing of a systems engineering management plan.

Key Duties and Responsibilities

1. Performs systems engineering planning, performance management, capacity planning, testing and validation, benchmarking, information engineering.
2. Assists in the development of a systems engineering management plan.
3. Supports a Systems Engineer, as required.
4. Analyzes and develops technical documentation detailing the integration and system performance.
5. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and two (2) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, no experience is required.

SYSTEMS ENGINEER II

Summary
Acts as a lead in defining and executing systems engineering activities within a project. These activities may consist of systems planning, performance management, capacity planning, testing and validation, benchmarking, information engineering, and development and staffing of a systems engineering management plan.

Key Duties and Responsibilities

1. Performs systems engineering planning, performance management, capacity planning, testing and validation, benchmarking, and information engineering.
2. Develops a systems engineering management plan.
3. Supports other Sr. Systems Engineers and Program Managers, as required.
4. Analyzes and develops technical documentation detailing the integration and system performance.
5. Coordinates the activities of Systems Engineers and Jr. Systems Engineers assigned to specific systems engineering projects.
6. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and eight (8) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, six (6) years of general experience is required. With a Ph.D., four (4) years of general experience is required.

SOFTWARE ENGINEER I

Summary
Under general supervision, engineers' software solutions based upon client requirements. Generally reports to a Sr. Software Engineer and makes use of commercially available or custom Computer Aided Software Engineering (CASE) tools, as required.

Key Duties and Responsibilities

1. Engineer's software solutions based upon client requirements.
2. Supports a Sr. Software Engineer, as required.
3. Uses commercially available or custom CASE tools, as required.
4. Develops technical documentation detailing the project design parameters.
5. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and five (5) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, three (3) years of general experience is required.

SOFTWARE ENGINEER II

Summary
Under general supervision, engineers' software solutions based upon client requirements. Generally, has one or more Software Engineers on staff and heads up projects that make use of commercially available or custom Computer Aided Software Engineering (CASE) tools as required.

Key Duties and Responsibilities

1. Engineers software solutions based upon client requirements.
2. Supervises a staff of Software Engineers as required.
3. Manages projects that make use of commercially available or custom CASE tools, as required.
4. Develops technical documentation detailing the project design parameters.
5. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and eight (8) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, six (6) years of general experience is required. With a Ph.D., four (4) years of general experience is required.

SUBJECT MATTER EXPERT (SME) I

Summary
Under supervision, the Junior SME is responsible for researching client market demographics and establishing appropriate content guidelines to meet those demographics. May also be responsible for establishing guidelines for brand identification and representation, incorporation of appropriate technologies, general marketing outline, and market positioning.

Key Duties and Responsibilities

1. Under supervision, performs detailed research analysis of a client's existing position in terms of market demographics, online objective feasibility, integration of proposed project with existing systems, and other high-level subjects.
2. Conducts interviews with clients, market specialists, members of the client's market demographics, and other appropriate individuals during the research process.
3. Organizes research results and conducts formal presentations to clients and other key personnel.
4. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and four (4) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, two (2) years of general experience is required.

SUBJECT MATTER EXPERT (SME) II

Summary
Independently responsible for researching client market demographics and establishing appropriate content guidelines to meet those demographics. May also be responsible for establishing guidelines for brand identification and representation, incorporation of appropriate technologies, general marketing outline, and market positioning.

Key Duties and Responsibilities

1. Performs detailed research analysis of a client's existing position in terms of market demographics, online objective feasibility, integration of proposed project with existing systems, and other high-level subjects.
2. Organizes and supervises a project team, consisting of various personnel, to assist in analyzing the various subjects listed in Key Duties and Responsibilities #1.
3. Conducts interviews with clients, market specialists, members of the client's market demographics, and other appropriate individuals during the research process.
4. Organizes research results and conducts formal presentations to clients and other key personnel.
5. Performs additional duties as assigned.

Experience and Education Requirements
Experience as an SME, or other high-level strategic planning position, within multiple markets, is required for all levels of education. Bachelor's degree, or equivalent, and eight (8) years of general experience. Eleven (11) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, five (5) years of general experience is required.

SYSTEMS ADMINISTRATOR

Summary
Supervises and manages the daily activities of configuration and operation of business systems that may be mainframe, mini, web, or client/server based.

Key Duties and Responsibilities

1. Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
2. Assists users in accessing and using business systems.
3. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and two (2) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, no experience is required.

SYSTEMS ANALYST I

Summary
Under supervision, performs systems analysis of computer and communications/network systems. Supports the installation of computer operating systems, network, application software, and computer/network hardware. May provide hotline support to customers. Possesses troubleshooting skills to assist Systems Analysts.

Key Duties and Responsibilities

1. Performs systems analysis of computer and networking systems.
2. Supports a Systems Analyst, as required.
3. Technically supports the overall integration of all systems peripherals so that they operate correctly within a predefined environment.
4. Provides hotline support to customers.
5. Develops technical documentation detailing the installation procedures.
6. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and two (2) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, no experience is required.

SYSTEMS ANALYST II

Summary
Acts as a lead in performing systems analysis of computer and communications/networks systems. Directs the overall installation of computer operating systems, network, and application software.

Key Duties and Responsibilities

1. Performs systems analysis of computer and networking systems.
2. Supports other Sr. Systems Analysts and Program Managers, as required.
3. Directs the overall integration of all systems peripherals so that they can operate correctly within a predefined environment.
4. Oversees hotline support to customers.
5. Analyzes and develops technical documentation detailing the installation procedures.
6. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and eight (8) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, six (6) years of general experience is acceptable. With a Ph.D., four (4) years of general experience is required.

SYSTEMS ARCHITECT

Summary
Senior analyst who performs a variety of systems design and engineering tasks that are broad in nature and are concerned with design and implementation of major enterprise systems development and integration, including supporting personnel, hardware, software, and support facilities and/or equipment.

Key Duties and Responsibilities

1. Plans and performs systems and networking engineering research, design development, and other assignments in conformance with system and network design, engineering, and customer specifications.
2. Manages highly complex technical/engineering projects.
3. Coordinates the activities of Sr. Systems Engineers and Systems Engineers assigned to specific system and network engineering projects.
4. Acts as the lead technical authority on a project team.
5. Performs additional duties as assigned.

Experience and Education Requirements
Master's degree, or equivalent, and ten (10) years of general experience. A Bachelor's degree and nine (9) years of general experience is equivalent to a Master's degree; or a High School Diploma (or equivalent) and fifteen (15) years of general experience is considered equivalent to a Master's degree. With a Ph.D., eight (8) years of general experience is acceptable.

SYSTEMS OPERATOR

Summary
Monitors and supports computer processing.

Key Duties and Responsibilities

1. Coordinates input, output, and file media. Distributes output and controls computer operation that may be mainframe, mini, or client/server based.
2. Performs additional duties as assigned.

Experience and Education Requirements
High School Diploma and two (2) years of general experience. There is no experience substitution for a High School Diploma, however, a G.E.D., other diploma equivalency program, or a technical trade school certificate is acceptable. With a Bachelor's degree, no experience is required.

TECHNICAL WRITER/EDITOR

Summary
Assists in collecting and organizing information required for preparation of user's manuals, training materials, installation guides, proposals, and other reports and deliverables.

Key Duties and Responsibilities

1. Edits functional descriptions, system specifications, user's manuals, special reports, or any other customer deliverables and documents.
2. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent. Six (6) years of general experience is considered equivalent to a Bachelor's degree.

TRAINING SPECIALIST

Summary
Conducts the research necessary to develop and revise training courses.

Key Duties and Responsibilities

1. Develops and revises these courses and prepares appropriate training catalogs.
2. Prepares instructor materials (course outline, background material, and training aids).
3. Prepares student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).
4. Trains personnel by conducting formal classroom courses, workshops, and seminars.
5. Performs additional duties as assigned.

Experience and Education Requirements
Bachelor's degree, or equivalent, and two (2) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, no experience is required.