Did you ever go into one of those big box stores and try to find something on your own? Then when you are about to give up, you see someone with a name badge on. Ah ha, you think. Now I’ll find what I am looking for. After explaining things to them, they tell you that they are not sure if they have it but they will call in some backup to help with the search. So you wait. The second person arrives and takes you to the location where they think it might be and voila, it’s there but not in the right color, size, style, etc. You end up leaving pretty frustrated with the whole experience and no product in your hand.